TERMS AND CONDITIONS
The agreement is formed when we have had written email confirmation from you (the customer) confirming you wish to proceed with a quotation. The accepted written confirmation will result in a
booking being formed.
The agreement will be based on the Terms and Conditions here on in. It is the customers responsibility at all stages, to check that all details are correct.
The lead name acts on behalf of all passengers travelling on the vehicles. The lead name is responsible for the actions and decisions of all the passengers on board. Including any additional cost incurred in performing the agreement, whether or not the lead name travels with the party.
Any amendments to a booking or booking confirmation needs to be sent in writing.
Coach Hire Services are unable to confirm a booking until we have received your deposit or payment in full.
Upon invoicing more than 28 days prior to travel, we require a 50% deposit with the balance payable 28 days prior to travel (unless alternative terms have been agreed prior). Upon invoicing less than 28 days prior to travel, we require the balance in full. Coach Hire Services accepts payment by BAC’s, Cheque, Credit or Debit Card.
NB: Cheques must reach Coach Hire Services no less than 10 days prior to travel to allow for clearance.
Coach Hire Services reserves the right to cancel any booking it feels has been made by fraudulent means.
ALL changes must be requested by you in writing. Upon acceptance of your changes Coach Hire Services will send you an amended booking confirmation. Minor Changes will not incur a charge. Major Changes may incur a charge, for example: Date, Time, Vehicle Size, Pick Up, Destination, Additions etc.
Coach Hire Services will not be held liable for any errors or missing information to the booking confirmation once they have been accepted by the customer.
Disorderly Conduct, Smoking, the use of Drugs (unless prescribed) are strictly prohibited on all vehicles. Disregard for this rule may result in the driver terminating your journey and contacting the relevant authorities if needed.
The consumption of alcohol on vehicles is only permitted where you have received a written confirmation from Coach Hire Services or the operator.
Please note “Control of Alcohol (Sporting Events) Regulations 1985” prohibits the carriage and consumption of alcohol to and from designated sporting events”.
Disregard for this rule may result in the driver terminating your journey and contacting the relevant authorities if needed.
In the event of the operator terminating the journey, neither Coach Hire Services nor the operator will be held accountable for any travel costs incurred. We will not refund either the journey cost or subsequent travel costs.
In the event of the any soiling by either the lead name or member of the party, the lead name will be responsible for any additional clean up charges the operator may incur.
In the event of any damage caused to the vehicle by either the lead name or a member of your party, Coach Hire Services will pass on the lead name and contact details to the operator and relevant authorities if needed. The lead name will be responsible for arranging payment to cover the relevant repairs.
The customer must ensure the following:
– No interruptions of any journey in any way that may endanger the driver or passengers.
– Pick up times must be strictly adhered to. Failure to comply with this may incur an additional cost, this will be payable to the operator on the day of travel.
– The driver is never at risk of breaching any statutory regulations relating to driving hours and duty time.
– The relevant size of vehicle is obtained so it does not exceed the maximum seating capacity or exceed the luggage capacity.
6 Responsibility or Liability
Coach Hire Services accepts NO responsibility or liability for:
– Changes made to the booking through the operator on the day by the lead name. This is the responsibility of the lead name.
– Bodily injury, death or sickness to either the lead name or any passengers. This will be covered by the operator’s insurance. Please note this is not travel insurance.
– Belongings left unattended on the vehicle.
– Termination of the journey caused by inclement weather (where the operator deems it unsafe to continue).
– Delays or missed flights caused by heavy traffic, road works, inclement weather.
– Accommodation, Ferries or Tickets supplied by the operator.
– Cancellation of any bookings due to Covid or any Government Restrictions.
7 Parking Charges/Waiting Time/Fines
In the event of these charges being issued whether due to the lateness of passengers or the lead name insisting on a particular pick up/drop off/wait point, the relevant charges will be passed onto the lead name for prompt payment. The operators are required by law and for your safety, to keep their drivers within legal driving hours.
In the event of passengers returning late to the vehicle (outside the times on your booking confirmation) the driver is within his rights to leave these passengers behind. It is the responsibility of the lead name to ensure all passengers are ready for a prompt departure.
8 Cancellation by customer
If the customer cancels the agreement the following scale of charges will apply, with payment being due immediately.
Cancellation Notice Charge:
28 days or more 25%
15-27 days 50%
8-14 days 75%
1-7 days 100%
Where a booking is cancelled and additional purchases have been made by Coach hire Services, on behalf of the customer, these costs will not be refunded. This may include – accommodation, tickets, ferry crossings.
If an operator were to cancel their contract, Coach Hire Services will endeavour to source an alternative vehicle of similar size and quality. As a result of an alternative vehicle being sourced, Coach Hire Services will try and keep any price increases to a minimum. In the event of there being no suitable vehicles available or if the customer does not wish to continue with another operator, the full cost of the hire will be refunded.
Coach Hire Services accepts no responsibility for an operator cancelling.
9 Complaints and Compensation
The customer must notify Coach Hire Services in writing within 7 days of the completed service, with any relevant complaints they may have. Failure to do so within this time scale will result in the complaint being rejected. Coach Hire Services will endeavour to resolve any complaint on the customers behalf. Should any complaint not be resolved, unless the complaint lies directly with Coach Hire Services, the customer will be put in direct contact with the operator. The maximum
compensation given in any case would be no greater than the cost of the hire.